The purpose of this section is to define the most commonly used terms in the policy on personal data.
“Customer” : means any natural or legal person using the Platform with the aim of being put in contact with a Partner in order to receive an At-home Service.
“Booking” : means a booking of an At-home Service made by a Customer.
“Account” : means a User's personalised and dedicated digital space on the Platform.
“Partner” : means a service provider operating as a company or as self-employed, duly registered on the Platform, and possessing the necessary skills to provide At- home Services.
“Platform” : means the contact platform operated by Algarve Mobile Services which is accessible via the Website, the Application and the Algarve Mobile Services Pro Application, enabling the provision of Algarve Mobile Services.
“At-home Service” : means the provision of services at home by a Partner to a Customer in the area of beauty, hair and massage.
“Regulation” : means Regulation (EU) 2016/279 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data (GDPR) and Law 78-17 of 6 January 1978 on Information Technology in the version in force of the date hereof.
“Algarve Mobile Services” : means all services Algarve Mobile Services provides to Users (such as putting Partners and Customers in contact, invoice and payment tools, insurance for At-home Services, etc.).
“Website” : means the website located at www.Algarve Mobile Services.co.uk, as well as all sub-domains.
“User” or “You” : means a Customer or a Partner who uses the Platform, or if applicable, a Prospect.
“Algarve Mobile Services” or “We/Us” : means the SAS Algarve Mobile Services, the data controller in accordance with the Regulation, registered with the Portugues Trade and Companies Register under number 458 985 451. With regard to the terms under the Regulation, they should be understood according to the meaning given to them in the GDPR. For example, personal data is defined as any information which is related to an identified or identifiable natural person. If you would like more information regarding vocabulary specific to personal data, we would like to refer you to the GDPR at the following address: https://eur-lex.europa.eu/legal-content/EN/TXT/?uri=CELEX%3A32016R0679.
For most cases of personal data processing on the Platform, the data controller is the company Algarve Mobile Services.
For other data processing, we would like to inform you that the Users and Algarve Mobile Services are "joint controllers", according to the GDPR. This means that Algarve Mobile Services and the User share the responsibility for certain types of processing. This is required because of the way our service works, as explained later on.
In accordance with Article 26 of the GDPR, we have formalised this sharing of responsibilities in an agreement, an outline of which we provide to Customers; please refer to the attached appendix.
In addition, any User can contact Algarve Mobile Services by email at info@ahsmb@gmail.com.
We will endeavour to reply in a reasonable time frame.
Most personal data is collected by Algarve Mobile Services during the use of Services, which requires the provision of personal data in order to ensure the operation of Services.
In light of the above, Algarve Mobile Services directly or indirectly collects the following personal data:
- Identity data – title, name, surname, company name (if applicable).
- Contact information – email address, postal address, phone number.
- Technical data – Internet Protocol (IP) address, sign-in data (in particular, user ID and password), device used, browser.
- Geolocation data – Geolocation of the address.
- Marketing and communication data – Customer preferences for receiving marketing information from Algarve Mobile Services, the Website pages visited, the page visitors come from.
- Operational data – the interaction of Customers with the Algarve Mobile Services and phone call transcriptions, "Chat box" discussions with Customers on the Website and the Application.
- Information and communication between Customers through the Platform – different types of data which allow us to improve our knowledge of the use of the technological tools implemented by Algarve Mobile Services, and to fight against fraud.
In order to operate Algarve Mobile Services, we use a number of digital tools operated by third-party companies. In this context, some personal data is sent to them.
In general, your data may be sent to third-party companies, but this transmission will be in line with the framework for the use of digital tools provided by third-party service providers.
In that respect, Algarve Mobile Services has implemented organisational and contractual measures, and has undertaken the necessary verifications to ensure that the third parties who have access to your personal data comply with the applicable regulations with regard to the protection of personal data.
When a Customer is making a Booking, Algarve Mobile Services sends some personal data to the Partner so that they can carry out the At-home Service at the Customer's home. It includes, for example, the Customer's name, surname, photo or home address. This is necessary for the smooth operation of Algarve Mobile Services.
The Users' data is processed throughout the duration of their relationship with Algarve Mobile Services.
Thereby if you are a Customer, we process your personal data if your Account is active or when you make a Booking. If you are a Partner, we also process your data if your Account is active or if you provide At-home Services through the Platform.
Our relationship can be terminated by various situations, including: (i) you explicitly state your wish to terminate the T&C agreement and to give up the use of Algarve Mobile Services, (ii) you ask for your Account, and all personal data associated with it, to be deleted or (iii) your Account is inactive during a specific period, set at 5 years for Customers and 5 years for Partners.
From the moment our relationship ends, we implement a retention policy for your personal data.
For data concerning Prospects, our policy is as follows: we retain the data for a period of three years, starting from the collection of this data or the last contact made by the Prospect (for example, a request for documentation or clicking on a hypertext link contained in an email).
Algarvr Mobile Services has implemented all the appropriate technical and organisational measures in order to guarantee the rights and freedoms of Users, particularly by protecting personal data against unauthorised access, destruction, loss, alteration, unauthorised disclosure of personal data transmitted, stored or otherwise processed.
All software and digital tools which we use are password-protected and there is limited access to certain data (for example, only some people at Algarvr Mobile Services have access to the transaction data supplied by Customers and sent to our payment services provider).
We may regularly amend this personal data policy because the way in which we process personal data may change due to the evolution of our technology solution, our services or applicable rules. If this is the case, you will be informed of any updates, either by email or by way of a statement on our website, at least 8 days before a significant amendment of the personal data policy.